Troubleshooting Learning Lodge™ Installation

I am getting the "VTech device not found" error. What can I do?
If you see a "VTech device not found" message when trying to connect your toy to Learning Lodge™, please follow the troubleshooting guide below:Check USB Connection
Make Sure the Correct Version of Learning Lodge™ is Installed on Your Computer
Check for Drive Letter Conflicts (PC Users Only)
Eliminate Other Variables
Contact VTech® Customer Support

I can't log on to the Learning Lodge™. It says my account login is incorrect.
If you are trying to log into your Learning Lodge™ account and you receive a "Log In Incorrect" error message, please follow the troubleshooting guide below:Double Check Your Login Email and Password
Reset Your Learning Lodge™ Password

The Learning Lodge™ is telling me to install Adobe® Flash® Player.
Learning Lodge™ requires a specific version of Flash® Player (commonly known as the "Other Browsers" version). If you have received a “Flash® Player required” message, please review the steps outlined below.Installing Flash® Player® (Stardard Install)
Installing Flash® Player® (Manual Install)
Uninstalling Flash® Player

I didn’t receive the free download apps. Why not?
If you couldn't find the free download apps, please check the following.Check If Your VTech® Toy is Registered Completely
Check If Free Downloads Are Credited to Your Account
Check to See If the Toy Was Registered with Another Account
